Need help? We’ve got you covered.
Frequently Asked Questions
ORDER & SHIPPING
Simply browse our store, add your favorite products to the cart, and complete checkout securely online.
We currently ship within Texas.
Orders are typically processed within 1–3 business days. Shipping times may vary depending on location and carrier.
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
PRODUCT & STORAGE
Our jerky is crunchy, not chewy, and made with a unique drying process that delivers an unforgettable texture. We focus on bold flavors, high protein, and a premium experience inspired by Texas heritage.
Our beef is dried longer and slower using an extra-dried process. This reduces moisture and creates a naturally crunchy texture with concentrated flavor.
Yes. Crunchy texture is a result of our drying process, not overcooking or spoilage. It’s how the product is intentionally made.
Store unopened bags in a cool, dry place. Once opened, reseal tightly and consume within a few days for best quality.
No refrigeration is required for unopened products. Refrigeration after opening is optional but can help maintain freshness.
INGREDIENTS & NUTRITION
No. Our products contain zero added sugar.
Yes! Each bag is packed with high-quality protein, making it a great snack for active lifestyles, fitness enthusiasts, and anyone looking for a satisfying, protein-rich option.
Yes. All of our products are gluten-free.
Our recipes are crafted with no added sugars and no unnecessary preservatives, focusing on clean ingredients and bold flavor.
Our clean ingredient approach aligns well with many paleo diets. Always check ingredient lists to confirm compatibility with your preferences.
CLEAN LABEL & PROCESS
It means using simple, recognizable ingredients and avoiding unnecessary additives, fillers, or artificial components.
We use an extra-dried process inspired by traditional preservation methods. Drying longer concentrates flavor, texture, and protein naturally.
FLAVORS & HEAT LEVELS
Our spiciest offerings are clearly labeled. If you enjoy bold heat, look for flavors marked as hot or extra hot.
Yes. Our Mix & Match and Flavor Taste Packs let you try multiple flavors in one order.
BRAND & PACKAGING
Yes. We are currently transitioning to new branding. You may receive products in previous packaging. The product inside remains the same.
No. Packaging changes do not affect the quality, ingredients, or process of the product.
BUNDLES, MIX & MATCH & SUBSCRIPTIONS
Mix & Match lets you build your own bundle by selecting your favorite flavors in one convenient pack.
Yes. Bundles are designed to offer better value compared to purchasing individual items.
Yes. Subscription options may include exclusive perks such as free shipping or early access to flavors.
CUSTOMER SUPPORT
You can reach us through our Contact page or email us directly for order or product questions. We are happy to help.
email: info@alamoprotein.com
WHOLESALE & BULK
Yes. For wholesale, corporate gifting, or bulk purchases, please contact us directly at info@alamoprotein.com
SHELF LIFE & STORAGE
Alamo Protein has a shelf life of up to 12 months (1 year) when stored properly.
Store in a cool, dry place. Once opened, reseal the bag tightly to maintain freshness.
